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Help

Most problems are solved in a minute. Start with the check below.

No subtitle showing?

Go through these steps in order.

  1. 1

    Is MultiSub in the subtitle menu?

    Open a film or episode, then the subtitle menu. MultiSub sits under the language of your top line, as "MultiSub · EN + DE" for example.

    Not there? Add it again
  2. 2

    Does the player say the subtitle is being generated?

    The first time, MultiSub translates the subtitle and the player shows a short note. Wait about 20 seconds, then pick the subtitle again.

  3. 3

    Any translations left?

    Sign in to see how many translations you have left this month.

  4. 4

    Still nothing?

    Tell us the film or episode and your device, on Discord or with the form below.

Questions

Discord

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For billing, your account, or anything you'd rather keep private. We reply by email.

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